1. Nature of Platform: RiderMan is a technology intermediary operated by RurbanMate Private Limited under Sec. 79 of the Information Technology Act, 2000. RiderMan provides a software marketplace connecting passengers and parcel senders with independent registered driver-partners. RiderMan does not own transport vehicles or act as a common carrier.

2. Fair Direct Settlement: RiderMan empowers community mobility through a 0% commission direct-settlement framework. Fares are computed transparently based on approved base distance limits and paid directly to the driver-partner via cash, UPI, or unified wallet.

3. Ride Bookings & OTP Verification: To guarantee passenger safety, every booking generates a secure digital OTP. Passengers must strictly verify the driver and vehicle registration number and share the OTP only upon physical boarding.

4. Luggage & Parcel Rules: Personal luggage must fit safely without compromising vehicular stability or traffic regulations. Carriage of hazardous, combustible, or illegal substances is strictly forbidden.

5. Long Route & Inter-City Limits: Vehicle classes carry predefined maximum operational distance boundaries. Rides exceeding designated vehicle limits are subject to mutual passenger-driver consent.

1. Personal Data Collected: Account registration details (mobile number, full name), real-time precise GPS coordinates during active bookings, device information, and transaction history.

2. Usage of Information: GPS data is utilized solely to discover nearby available drivers, calculate route distances, provide real-time trip tracking, and ensure passenger safety.

3. Driver Data Sharing: Only essential trip fulfillment details (first name, pickup/drop location, masked contact info) are shared with the assigned driver during an active ride.

4. Security & Data Rights: Personal data is encrypted in transit (TLS/HTTPS) and stored on secured Indian servers. You may review, update, or request data deletion by contacting customer support.

1. Free Cancellation Grace Window: Customers may cancel any ride request completely free of charge within the initial grace window (2-3 minutes) after driver assignment or anytime prior to driver acceptance.

2. Late Cancellation Fees: If a cancellation is initiated after the driver has travelled a significant distance or arrived at the pickup location, a nominal cancellation fee may be applied to compensate the partner for fuel and travel time.

3. Unfulfilled Bookings: If an assigned driver fails to reach the pickup point or is unreachable, the booking will be cancelled automatically with zero fee or penalty to the customer.

4. Fare Reversals: Any disputed charges or duplicate digital wallet debits are investigated and refunded to the original payment source within 3-5 business days upon verification.

1. Dual OTP Trip Shield: Every booking is guarded by OTP authentication. Never board any vehicle without matching the driver profile and confirming the OTP.

2. Live GPS Route Tracking: Track your driver's real-time approach and live trip trajectory on the map with continuous route monitoring.

3. Helmet & Protective Equipment: Wearing a certified protective helmet is mandatory on all two-wheeler (bike/scooter) trips under the Motor Vehicles Act.

4. Emergency SOS & Helpline: Direct in-app emergency contact access to National Emergency Services (112) and RiderMan 24/7 dedicated helpline support.

5. Zero Tolerance: RiderMan maintains strict zero-tolerance policies against harassment, discrimination, intoxication, or unsafe driving behaviors.

1. Independent Transport Partner: Rider partners operate as independent self-employed entrepreneurs using their own roadworthy registered vehicles. No employer-employee relationship is created between RurbanMate Private Limited and partner drivers.

2. Vehicle Eligibility & Compliance: Drivers must maintain valid Driving Licenses, Active Vehicle Registration Certificates (RC), Pollution Under Control (PUC) certificates, and third-party vehicle insurance.

3. 0% Commission Direct Earning: Rider partners collect 100% of customer trip fares directly with zero commission deduction by the platform.

4. Order Acceptance & Lead Consumption: Partners utilize RiderCoins or unlimited duty passes to unlock customer order leads. Lead allocation is fair, real-time, and location-optimized.

5. Maximum Distance Compliance: Drivers must adhere to vehicle category maximum distance policies. Bypassing safety limits for off-platform unmonitored rides is done at mutual driver-passenger risk without platform GPS coverage.

1. Continuous Background Location: When the partner duty toggle is switched 'Online', precise background GPS location is tracked continuously to calculate proximity to nearby customer requests and ensure safety.

2. Driver Profile Visibility: Verified partner first name, display photo, vehicle model, plate number, and aggregate customer rating are displayed to passengers during active bookings.

3. KYC Document Protection: Identity documents (Aadhaar, DL, PAN) are securely stored, accessed strictly for verification, and never disclosed to unauthorized parties.

1. Instant Coin Reversals: If a customer cancels an assigned order or is unavailable at pickup, the RiderCoins deducted to unlock the order are automatically refunded to your partner wallet.

2. Non-Refundable Activated Passes: Time-based unlimited duty passes (e.g. Daily or Weekly passes) that have already been activated cannot be cancelled or refunded once operational time has commenced.

3. Security Deposit Withdrawals: Any refundable security deposit maintained in your driver wallet can be withdrawn to your verified bank/UPI account upon clearance and document check.

4. Recharge Disputes: In the event of a failed UPI transaction where funds were debited, credits are verified and adjusted within 24-48 banking hours.

1. Mandatory Helmet & Gear: Drivers and pillion passengers must wear certified safety helmets at all times during motorcycle/scooter trips.

2. Traffic Regulations: Strict adherence to traffic signals, road signs, and legal speed limits. Rash driving or mobile phone usage while driving is strictly prohibited.

3. Zero Tolerance for Intoxication: Absolute zero tolerance for operating under the influence of alcohol, drugs, or impairing substances.

4. Courteous Interaction: Treat all passengers with dignity and respect. Any form of harassment or unprofessional behavior results in permanent account suspension.

5. Incident Reporting: In case of any roadside emergency or mechanical breakdown, immediately contact local authorities (112) and report through RiderMan partner helpline.